Shipping policy
Last updated: September 30, 2026
Thank you for shopping with Lovely Story Boutique. Please review our Shipping & Pickup Policy before placing your order.
ORDER PROCESSING
After payment confirmation, orders are processed and prepared for shipment within 2 to 5 business days.
Business days do not include weekends or statutory holidays.
Please note that the estimated delivery time selected or displayed at checkout begins after your order has been processed and shipped. Processing time and carrier transit time are separate.
During holidays, sales, promotions, new collection launches, or periods of high order volume, processing times may occasionally be longer.
SHIPPING
We offer shipping options based on the customer's delivery address and the services available at checkout.
Shipping rates and available delivery options are calculated or displayed during checkout.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information when tracking is available for the selected shipping service.
Delivery estimates provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.
CANADA & UNITED STATES
Lovely Story Boutique ships eligible online orders within Canada and the United States, subject to available shipping services and any applicable restrictions.
Shipping costs and available delivery methods will be displayed at checkout based on the destination.
INTERNATIONAL ORDERS, DUTIES & TAXES
Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.
Unless expressly collected at checkout or otherwise stated, these charges are not included in the product or shipping price and may be the responsibility of the recipient.
Lovely Story Boutique does not control charges imposed by customs authorities or carriers.
DELIVERY TIMES
Estimated delivery times begin once the order has been shipped and are separate from our 2–5 business day processing period.
Carrier delays may occur due to weather, holidays, customs processing, high shipping volumes, service disruptions, or other circumstances outside our reasonable control.
Lovely Story Boutique cannot guarantee carrier delivery dates.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist you if the order has not yet shipped, but we cannot guarantee that an address can be changed after an order has been placed.
Once an order has been shipped, we may not be able to modify or redirect the delivery address.
RETURNED TO SENDER
If a package is returned to Lovely Story Boutique because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests that the order be shipped again.
Any applicable resolution will be determined after the returned package has been received and inspected.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking information indicates a delay or other delivery issue, please contact us so we can assist you with the available next steps.
If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbours, building management or concierge, where applicable, and contact the shipping carrier.
We will make reasonable efforts to assist with carrier investigations when appropriate.
DAMAGED PACKAGES OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery and provide your order number and photos showing the issue.
Please refer to our Return & Exchange Policy for additional information.
IN-STORE PICKUP
Free In-Store Pickup is available for eligible orders.
Customers who select In-Store Pickup should wait until they receive confirmation that their order is ready for pickup before visiting the store.
Please have your order confirmation or other requested proof of purchase available when collecting your order.
Pickup Location
Lovely Story Boutique
1480 St. Clair Avenue West
Unit 3
Toronto, Ontario M6E 1C7
Canada
ORDER CHANGES & CANCELLATIONS
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been shipped.
CONTACT US
If you have questions about shipping, delivery, tracking, or in-store pickup, please contact:
Lovely Story Boutique
1480 St. Clair Avenue West
Unit 3
Toronto, Ontario M6E 1C7
Canada
Email: lovelystoryboutique@gmail.com
Phone: +1 (416) 532-8440
Website: lovelystoryboutique.com
Thank you for shopping with Lovely Story Boutique. 🤎