RETURN & EXCHANGE POLICY

At Lovely Story Boutique, we want you to love your purchase. Please review our Return & Exchange Policy before completing your order.

EXCHANGES & STORE CREDIT

Eligible items may be returned for an exchange or store credit within 20 days.

For in-store purchases, the 20-day period begins on the date of purchase. For online orders, the 20-day period begins on the date the order is delivered.

We do not offer refunds to the original method of payment.

To be eligible, items must be unworn, unused, unwashed, and in their original condition, with all original tags and packaging attached.

Items showing signs of wear, washing, alterations, stains, odors, makeup, perfume, or any other signs of use will not be accepted.

A valid receipt or order confirmation is required.

FINAL SALE ITEMS

For hygiene, safety, and product-specific reasons, the following items are FINAL SALE and cannot be returned, exchanged, or issued store credit:

• Swimwear
• White clothing
• Jewelry
• Cosmetics & beauty products
• Sale, clearance, and promotional items

SALE & PROMOTIONAL ITEMS

All discounted, sale, clearance, and promotional items are FINAL SALE.

Final Sale items are not eligible for returns, exchanges, or store credit.

EXCHANGE LIMIT

Only one exchange per item is permitted.

Items received as part of an exchange are considered FINAL SALE and cannot be exchanged or returned again.

ONLINE RETURNS & EXCHANGES

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Returned merchandise must be securely packaged and returned in its original condition.

We strongly recommend using a trackable shipping service for all returns. Lovely Story Boutique is not responsible for return packages that are lost, stolen, or damaged in transit.

Any additional shipping costs associated with an exchange are the responsibility of the customer unless the exchange is required because we sent a damaged, defective, or incorrect item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from what you ordered, you must contact Lovely Story Boutique within 3 days of delivery.

Please provide your order number and photos showing the issue so that we can review your request and assist you.

Once the issue has been reviewed and approved, we will provide instructions regarding the appropriate resolution.

This provision applies even when the affected product would otherwise be considered a Final Sale item.

PROOF OF PURCHASE

A valid receipt or order confirmation is required for all exchanges and store credits.

Returns or exchanges without proof of purchase will not be accepted.

STORE CREDIT

Approved store credits will be issued for the value of the eligible returned merchandise.

Original shipping charges and return shipping costs are not included in the store credit.

Store credit has no cash value and cannot be redeemed or exchanged for cash.

RIGHT TO REFUSE

Lovely Story Boutique reserves the right to inspect all returned merchandise and to refuse an exchange or store credit if the item does not meet the eligibility requirements outlined in this policy.

Items returned without authorization or items that do not meet our return conditions may be refused.

QUESTIONS ABOUT A RETURN OR EXCHANGE

If you have any questions regarding an exchange, store credit, damaged item, or online order, please contact Lovely Story Boutique before returning your merchandise.

Lovely Story Boutique
1480 St Clair Avenue West
Toronto, Ontario M6E 1C7
Canada
Email: lovelystoryboutique@gmail.com
Website: lovelystoryboutique.com

Thank you for shopping with Lovely Story Boutique. 🤎